Sequence > Left Navigation Bar > Sales > Notes de Credit
Follow the above-mentioned workflow to land on the Customer Credit Notes grid.
Click the Create credit note button. Doing so opens the Create customer credit note screen.
Select the customer from the Customer dropdown.
To associate an invoice to the note, click the Selectioner une facture button. Doing so opens the Customer Invoices popup from where you can select the invoice.
Use the Détails de la note de crédit section to record the details of the credit note the same way as for invoice details.
Once the required information is filled, click the Generate and Send button.